FAQ
🔧 Product & Usage
Q: How do I clean the air fryer or oven?
A: The baskets, trays, and racks are all removable and dishwasher-safe. For the main unit, simply wipe with a damp cloth—avoid using abrasive cleaners.
Q: Do I need to preheat the air fryer or oven?
A: Yes, for best results, we recommend a quick preheat (typically 2–3 minutes) before cooking. The appliance heats up fast!
Q: Can I cook frozen foods without defrosting?
A: Absolutely. All HOMEDAS air fryers and ovens are designed to cook frozen foods directly—crispy and evenly cooked.
Q: How many people can the 5Qt air fryer serve?
A: It’s ideal for 2–4 servings, depending on the meal. Perfect for small families or couples.
Q: What’s the capacity of the 38Qt oven?
A: The 38-quart oven fits a 12-inch pizza or even a small whole chicken—great for family meals, holiday gatherings, and meal prep.
📦 Orders & Shipping
Q: How long does shipping take?
A: Orders are typically processed within 1–2 business days and shipped from our U.S. warehouse in Chicago, IL. Standard shipping takes 3–7 business days, depending on your location.
Q: Where do you ship to?
A: We currently ship within the United States. International shipping will be available soon.
Q: How can I track my order?
A: You’ll receive a tracking link via email once your order is shipped. You can also contact us if you need assistance.
🔄 Returns & Warranty
Q: What is your return policy?
A: We offer a 30-day return window for unused products in original packaging. If you're not satisfied, reach out and we’ll help you with the return process.
Q: Do your products come with a warranty?
A: Yes! All HOMEDAS products come with a 1-year limited warranty covering manufacturing defects.
Q: What should I do if my product arrives damaged?
A: Please contact us at info@homedas.com with your order number and photos. We’ll make it right as quickly as possible.
🧡 Need More Help?
Still have questions? Contact us and our team will get back to you within 1–2 business days.